US Dollar
At Scram Speed, our goal is 100% customer satisfaction. We want to spend our days making our customers happy and their cars fast!
If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise. Contact us at 855-896-5263 or service@scramspeed.com and the representative will make it right!
Change your mind or just not happy with your order? You can return any new, unused and unaltered item (except oil products) within 30 days of delivery of your item. We will issue a refund for your item to your original payment method.
Again, there are no returns allowed on oil products.
Refund Policy
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included. IN other words, resale ready condition.
Once your return is received and inspected by Scram Speed, your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
For wire transfer payments, all refunds will be issued to store credit.
You are responsible for all shipping costs associated with getting your order back to our Mahomet IL, location.
See below for instructions on where/how to get your return order back to us. All returns need
an RA (Return Authorization) number and will need to be returned to Scram Speed at 903 South Prairieview Road in Mahomet, IL.
Return Shipping Options
Please use the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for
your return shipment.
All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to
a $20 Service Fee.
Order Cancellation / Modifications
If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or cancelled before shipment. After shipment, it's too late to cancel or change the order. Contact us at 855-896-5263 or service@scramspeed.com and the representative will assist you!
Used or Damaged Merchandise
Any merchandise which has been installed on a vehicle is considered used and cannot be returned.
Any merchandise or parts which shows signs of use (wear, fuel smell, scuffing, witness marks, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Craigslist, eBay, Facebook and online forums are excellent resources if you have a used item you do not want that can no longer be returned.
Any electronic item which has been removed from packaging or manufacturer seal broken is non-returnable.
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Any Tool or Chemical that has been opened or seal broken is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.
Damaged Items
Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Every situation is different, but our experienced representatives will know the best, quickest way to proceed.
Defects and Warranty Returns
Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact service@scramspeed.com us for assistance. We only offer direct warranties on our products (i.e. the product is Scram Speed in the Brand listing on the website).
Please note warranty processing times vary by the individual manufacturer's policies and discretion. At Scram Speed, we pride ourselves
on our very low defect rates and very fast, hassle-free warranty returns on the items we manufacture.
Returns Process
You can request a return merchandise authorization number (RMA#) via telephone at 855-896-5263. We sell technical products and we use what we
sell! We find that often we can solve problems over the telephone, and personal contact allows us to tailor the best response for any given situation.
All returns should have the RMA clearly printed on the outside of the box, or on the shipping label, or both! We cannot guarantee satisfaction on returns shipped to us without an RMA number!
Please do not mark on or tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition.
Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped to the following
address unless otherwise noted on your return authorization instructions:
The REAL DEAL:
We're enthusiasts, just like you guys. We have ordered parts and had problems. Some places are cool to deal with, and some aren't. We pride ourselves on being very cool to deal with.
However, we're not some gigabucks giant store. We're doing this because we love cars, and we want to help people get the performance they dreamed about. We didn't start this business to get rich, and well, we haven't. But we haven't screwed anyone, or compromised our principles for money, either.
If we make a mistake, we will own it. If you get a bad part, we'll warranty it, or put you through to the people who can. If you change your mind within 30 days, we'll take it back. Period.
If you can't figure it out, give us a call, we're real car guys, who really answer the phone, and we can probably help.
BUT being little guys, we can't afford to just 'eat it' on damaged or used stuff that we can't sell or return to the manufacturer.
Scram Speed
903 South Prairieview Road
Mahomet IL, 61853
Questions / Concerns
If anything is unclear or if you have a special circumstance, give us a shout! We want you to be happy.
We can be reached by phone at 855-896-5263 or email us a service@scramspeed.com